FAQ

All of your Hues frequently asked questions in one place!

When will I get my delivery?

We aim to process and dispatch your order within 1 working day of receiving your order Mondays - Fridays for all orders received before 1 pm.

For UK orders we use Royal Mail 48-hour tracked.

For Australia, Canada, and the USA we aim to get your order to you within 14 days.

Once your order is dispatched you will receive an email with your Royal Mail tracking information.

You can find our full shipping policy here.

What is your shipping policy?

We aim to process and dispatch orders within 1 working day of receiving your order Mondays-Fridays for all orders received before 1 pm.

You can find our full shipping policy here.

Do you offer international shipping?

We offer international shipping to Australia, Canada, and the USA. You can find our full shipping policy here.

What materials are your clothes made from?

All our clothes are made in England from 100% organic cotton and Recot2 which consists of 25% recycled cotton with 75% GOTS-certified organic cotton.

How do I care for my Hues clothing?

All of our clothes are machine washable at 30 degrees. Hang to dry. Warm iron if needed. If you have a personalised item, we suggest washing it inside out.

What is your return and exchange policy?

We hope you and your littles love Hues clothes as much as we do, but if you are not 100% satisfied with the items you have purchased you can return them to us within 14 days of purchase. Items must be returned in the same condition you received them including all labels.

Don't hesitate to get in touch with us here to request a returns slip.

If you would like to exchange an item for a different size or colour, the best thing to do is purchase the new item and return the unwanted item as outlined above. Alternatively, get in contact and we can issue you an e-gift card via email within 7 days of receiving your return.

You can find the full policy here.

Unfortunately we are unable to offer a refund or exchange on personalised items, unless the item is faulty.

Do you offer gift cards?

Yes we do! We offer gift cards starting from £10. You can find them here.

Are your clothes suitable for children with sensitive skin?

Yes! Organic cotton is perfect for kids with sensitive skin and conditions such as eczema. We have found the softest fabrics we could! We pride ourselves on making sure kids are comfy!

How can I become a Brand Rep for Hues?

To become a Brand Rep, head to our sign-up page here.

We offer a great discount for our brand reps as well as a discount for their followers and a commission.